RETURNS POLICY

The Benromach Distillery 

Contracting Entity

The Benromach Distillery website is operated by Benromach Distillery Co Limited, a subsidiary company of Speymalt Whisky Distributors Ltd t/a Gordon & MacPhail.

These terms and conditions form the basis of a contract of sale between Gordon and MacPhail and you as the customer.

Changing your mind

If you bought online you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can't change your mind. You can't change your mind about an order for:

• goods that are made to your specifications or are clearly personalised;
• goods that have been partially consumed; and
• goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about a product, you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know. To let us know you want to change your mind, contact Customer Services by email: info@benromach.com or phone number 01309 675968

You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind. We do not accept in-person returns. Returns are at your own cost and risk, unless we offered free returns when you bought the product. You can send the product back to us by recorded post or using an established delivery service. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. We recommend you package your return in the same packaging it was provided, or if no longer available, suitably packaged and protected for the nature of the product (i.e. glass bottle). If you don’t do this and we don’t receive the goods at all, damaged or within a reasonable time we may not be able to refund the price. For help with returns, please contact Customer Services by email: info@benromach.com or phone number 01309 675968

We are not liable for your return delivery fees and/or costs unless we are satisfied that the product was faulty.

We will reduce your refund if you have used or damaged a product. If you have handled the product in an unacceptable way, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if e.g. the product's condition is not "as new”, or the packaging is damaged. In some cases, because of the way you have treated the product, no refund may be due.

When and how we refund you. If you tell us you've changed your mind about a product that hasn't been delivered, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must contact Customer Services Team by email: info@benromach.com or phone number 01309 675968.

We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.